Your mission:

• Provide comprehensive support for the entire IT infrastructure.
• Log all incidents and IT-related requests, ensuring timely resolution or escalation to appropriate teams.
• Maintain up-to-date procedures and documentation.
• Troubleshoot, upgrade, and maintain desktops, laptops, printers, scanners, and phone systems.
• Manage IT stock and asset database.
• Implement and maintain computer systems and software.
• Provide level 1 and level 2 support as needed.
• Advise on new technologies relevant to the corporate IT infrastructure.
• Manage IT incidents and requests while ensuring the ticket database is kept updated.
• Be flexible with working hours, including participation in on-call duty rotations.
• Monitor backups and antivirus systems.
• Respond to alerts from monitoring systems.

Our expectations:

Must have:

• Fluent in French and English.
• Knowledge of ITIL, GDPR, and data privacy regulations.
• Experience in incident and asset management.
• Proficiency with end-user devices, applications, and infrastructure.
• Familiarity with user and computer account management.
• Experience with backup and restore management.
• Familiarity with client and server operating systems, messaging solutions, and monitoring solutions.

Soft skills:

• Strong team spirit, self-sufficiency, and communication skills.
• Customer-centric and service-oriented mindset.
• Ability to take initiative and make decisions.